FAQ · ORANGE COUNTY
FAQ
Questions, answered.
Everything you need to know about ordering, delivery fees, payment, verification, and order updates.
START HERE
The Basics
The product minimum is $40. Your delivery fee is calculated from the city selected at checkout. Delivery and mobile-payment fees do not count toward the product minimum.
ORDERING
Before Checkout
Who can place an order?
Adult-use customers must be 21 or older and have a valid government-issued photo ID. First-time customers complete verification after placing the order.
How do I place an order?
Browse the menu, add at least $40 in products, select your delivery city and payment method, then complete checkout. Our team reviews the order before confirming the estimated arrival time.
What is the minimum order?
The minimum is $40 in products. The delivery fee and the $5 Apple Pay or Cash App service fee do not count toward that minimum.
Can I place an order for later?
Orders submitted after 9:30 PM are generally prepared for the following day. Exact delivery timing is confirmed after the order is reviewed.
DELIVERY
Fees and Timing
Is the delivery fee included in my total?
Yes. Select your delivery city during checkout and the applicable fee will appear in Review Your Order and be included in the final total.
Where do you deliver?
We deliver to the approved Orange County cities listed on our Regions page. The checkout city selector shows the current fee for each supported city.
When will my order arrive?
Your estimated arrival time is confirmed after the order is reviewed. Timing varies based on your location, traffic, route volume, and the time of day.
What should I know when the driver arrives?
Drivers remain in their vehicle, so please be ready to meet at the agreed location. Cash customers should have the exact amount ready. Apple Pay and Cash App payments must be completed before the driver arrives.
PAYMENT & VERIFICATION
What to Expect
Which payment methods do you accept?
Cash, Apple Pay, and Cash App are available. Cash is selected by default. Apple Pay and Cash App each include a $5 mobile-payment service fee.
What does a first-time customer need to send?
Check your email after placing the order. You will need a clear photo of a valid government-issued ID with all four corners visible and no glare or blur, plus a selfie holding the same ID. The name on the ID must match the order.
Do returning customers verify again?
Returning customers do not normally resubmit verification. Our team will request it manually only when a qualifying previous order cannot be located.
What is the exchange and refund policy?
There are no refunds. Exchanges may be reviewed for defective, damaged, or incorrectly delivered products when reported within 48 hours with the original packaging. Send a photo to our team before contacting the driver. Flower exchanges are not accepted.
Should I tip the driver?
Tipping is optional. One hundred percent of the tip goes to the driver.
STILL NEED HELP?
Reach the Right Team.
General questions: info@cannabisondemand.org
Existing orders and updates: oc.codsales@gmail.com